The Director of Auxiliary Operations - Oakland will have leadership and day-to-day management of business operations planning and budget administration, set operational policies, steward resources in delivering high quality, customer/student centric outcomes. With oversight of facilities supervision to advance a broad and diverse set of initiatives in the delivery of dining experiences, bookstore, mail, print management and additional auxiliary enterprises. Innovation and outstanding service are key tenets of this leader's focus with building programs that create an inclusive campus environment for students, staff, administrators, faculty and guests while promoting excellence with each experience. Serves as a thought-partner with the Associate Vice President to the Oakland campus community.
The Director delivers high integrity in stewarding an annual operating budget in excess of $4 M and through the selected vendors, creates a staff experience that reflects the Finance Division's values and principles for both contracted and non-contracted staff. This leader must be agile in managing multiple streams of revenue while successfully balancing student/faculty/staff experiences with contract obligations and service delivery in a prudent manner. Additionally, the Director will communicate operational status accurately and manage expectations with senior leadership and various stakeholders in a startup environment.
: leads a professional team in the preparation and delivery of meals, mail service, print management, bookstore, laundry/vending daily across a diverse portfolio of venues. Keep in compliance with all food/safety regulations and establishes customer service experiences. Provides tactical oversight of vendors and operational agreements as it impacts the service delivery of student/faculty/staff experiences.
ensures financial viability of department through active development and management of budgets based on realistic goals, effective contract management and sales estimates.
Accountable for financial OKRs (Objectives and Key Results) of the department including variance management against annual operational/capital budgets
Assess budget adjustments as required
Partners with contract/divisional partners including Finance/HR/P2P to ensure adherence to University policy and industry best practices
Develops creative approaches to improving operational efficiencies
engages with a broad range of partners in academic and operational programs to:
Develop strong relationships with program stakeholders
Administer monthly meeting of the Dining Services Advisory Committee in Oakland
Promote sustainability efforts and participate in University-wide initiatives to advance the University's broader climate goals
Planning and projects: Initiate and lead operational planning including long-term financial and operational planning:
Setting and tracking outcomes to annual OKRs
Guide as SME (Subject Matter Expert) the development of business and hospitality initiatives:
Includes new construction and changes in existing services
Engagement with contract partners/vendors in selecting concepts for venues across campuses
Other duties as assigned
BA/BS required with 4-5 years experience managing business activity (i.e. understanding business principles, reviewing revenue/expense, monitoring third-party vendors, and communicating effectively); or a combination of education and experience that is commensurate.
Financial acumen with an ability to manage key performance indicators
Technologically savy and able to leverage data to modernize and gain efficiencies across the business units
Strong communication skills and experience building collaboration with students, staff, faculty and administrators
Adept at leading work teams with emphasis on diversity, equity, and inclusion
Demonstrated experience in managing large/special projects, or developing contracted services via RFP
Excellent negotiation skills related to developing shared vision, student engagement, and contract management
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.