The Texas State One Stop works with the offices of Undergraduate Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes. The Director, reporting to the Assistant Vice President for One Stop operations and Financial Aid and Scholarships, will create and design the soon to be established One Stop. The position manages the day-to-day One Stop operations. The position assesses the performance of direct reports via quality assurance measures, assesses overall customer service metrics, and directs operational changes to ensure the delivery of excellent service. The Director also works with home office department heads to f