Clark University's Financial Services Department seeks to fill the position of Director of Student Accounts and University Bursar. Reporting to the Controller, the successful candidate will provide leadership and direction for student account services related to assisting students and families with tuition financing and payment options, financial clearance, billing, collections, and compliance with internal and external policies and regulations.

As a key advisor to the Controller and a member of the Financial Services management team, the successful candidate will contribute to the development and implementation of new initiatives, lead the review and development of policies and procedures, assist in year-end close and annual audits, and will play a strategic role in identifying opportunities for improvement. 

Major Responsibilities: 

• Recommend, design, and implement policy and process enhancements to continually improve the student experience and provides excellent customer service.
• Manage the Federal Perkins Loan and University Loan programs including compliance, collections and accounting; will have ultimate responsibility for the Cashier Office which processes all University deposits as well as ecommerce (TouchNet).
• Supervise the Assistant Director of Student Accounts and staff, including hiring, evaluating, coaching, and training.
• Manage current and past due tuition accounts with the objective of assisting students in maintaining their enrollment with the University while supporting the fiscal objectives of the University.
• Partner with other University departments (for example, Student Financial Aid, Dean of Students, Dean of the College, and the Registrar), to develop strategies and lead efforts to improve customer service, process efficiency, and increase student retention.
• Make decisions regarding extension of credit to students/families and provide guidance to staff on appropriate professional judgement for same.
• Maintain and improve web pages related to student accounts; ensure that all communication vehicles (web, text, email, phone, print materials) provide consistent and accurate due dates, costs, policies, and other important information.
• Manage the Banner Student AR Module and ancillary systems including access, validation tables, billing rules, upgrades, testing, and implementing new functionality.
• Manage various software solutions used in the department including vendor relations, security, training, and implementation (i.e. TouchNet, ECSI, CASHNet).
• Other duties as assigned.

Requirements:

• Bachelor's degree preferred however significant relevant experience may be substituted in some cases.
• At least three years of full-time professional experience in student accounts, financial aid, or other accounting-related area, of which at least two years must have been in a supervisory, administrative, or managerial capacity.
• Strong interpersonal and communication skills and a demonstrated ability to interact effectively with people of diverse backgrounds and levels of financial literacy.
• Commitment to student service and ability to interact effectively with a broad range of constituents on campus from diverse cultural backgrounds; demonstrated intercultural competency.
• Strong financial counseling, accounting, analytical and technical skills.
• Solid understanding federal regulations regarding Title IV, Institutional loans, and collections.
• Technical and functional knowledge of computerized billing and accounts receivable systems; knowledge of Banner and TouchNet systems preferred.
• Excellent management and administrative skills; ability to prioritize, problem solve, take initiative, organize and adhere to deadlines.
• Ability to design strong internal controls and implement policies and procedures.
• Advanced experience with Microsoft Office, especially Excel.
• Hybrid work schedule

Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.