The Accounting Clerk III in the Student Accounts Office will serve as an essential part of the University service and transactional functions within the Student Accounts Office. The Accounting Clerk III is to provide transactional and service assistance to all in person, phone and email inquiries from students, faculty and staff. The Accounting ClerkIII will provide an excellent level of service, ensuring students are being greeted and facilitating a welcoming customer service environment. The position reports directly to the Student Accounts Manager.

This is a Local 1205 Clerical Unit position subject to the terms and conditions agreed to in the Union Contract between Teamsters Local 1205 and The New School.

Responsibilities:
•Exercise ability and expertise to handle complex and varied problems which require analysis and interpretation of account details, discretion and make decisions which have University-wide financial implications.
•Resolve disputes with students, faculty and staff and problems of a technical nature which require a frequent exercise of judgment and administrative ability.
•Coordinate and provide transactional and service assistance to all in person, phone and email inquiries from students, faculty and staff.
•Review and timely processing of all PayMy Tuition Wire Payments and refunding maintaining accuracy and ensuring end of day reconciliation.
•Manage Slate tuition deposit payments, refunding and daily reconciliation maintaining accuracy and ensuring end of day reconciliation.
•Process batch registration payments, including Degree students and Continuing Education course payments.
•Responsible for enforcing University policies and gatekeeping functions.
•Reconciliation of daily Registration and Student Accounts transactions, payment processing, and reconciliations
•Process and follow up on Human Resources tuition fee allowances which may require research and investigation with students and/or various University departments, including Deans and Directors.
•Produce and package transcripts.
•Process requests for forms completion, including bank letters, notarizations and verifications.
•Assist in researching and analyzing student account detail reports and process necessary adjustments.
•Process payments and deposits, maintaining accuracy and using cash controls.
•Handle and provide support to incoming Student Contact Center ACD calls.
•Assist in follow-up of all CE & Degree student registration issues, coordinate student outreach and resolve matters of technical nature.
•Supervise and train temporary staff and student employees.
•Other duties and special projects as assigned.

Minimum Qualifications:

• Bachelor’s Degree or a minimum of 3-5 years of Student Accounts experience
• Understanding of and the ability to communicate basic accounting principles
• Must have the ability to coordinate transactions, handle problems of a sensitive nature where proven discretion is required.
• High degree of communication, organizational and interpersonal skills.
• Ability to work independently, as well as part of a diverse, dynamic team of professionals.
• Familiarity with SCT Banner system or comparable administrative software a plus.