The Director of Student Accounts will report to the Associate Vice President for Administration and Finance and is responsible for the overall operation of the Student Accounts Office, including Perkins Loans. The Director is responsible for the billing and collection of over $100M annually in tuition, related fees, room and board, and the maintenance of approximately 8,000 student accounts per semester, while maintaining an exemplary customer service orientation. This responsibility also includes the daily cash management processes to ensure timely and accurate recording of university revenues and daily reconciliation between accounts receivable in Banner and SAP; ensuring that all student account policies and procedures are in compliance with Title IV, PHEAA, PASSHE, and related state and federal guidelines. The Director will have a comprehensive knowledge of student billing and collection principles, processes, Title IV regulations and best practices to ensure the accurate and timely processing of student charges, payments, and refunds. The position will work closely with the following offices: Comptroller, Financial Aid, Academic Records, Student Success, Admissions ), Auxiliary Services, University Technology and other student related offices.
Essential responsibilities: - Manages the student billing system including the planning, coordination and implementation of changes to the student billing process, entry of approved fees through billing rules and timing of due dates. Coordinates this process with the financial aid and academic records office directors. -Ensures that all revenues received are promptly deposited and accurately recorded in the accounting records. -Manages the collection process for student accounts and ensures that all University accounts receivable are properly accounted for and collected on a timely basis, which includes the aging of balances and transfer of accounts to the PA Office of the Attorney General, and/or an outside collection agency. Ensures due diligence and compliance in collection efforts and minimizes bad debt. -Manages staff and directs and organizes the department with a focus on student customer service. -Manages the student partial payment plan and late fee process, which includes working with Marketing on the design and dissemination of marketing materials, communication at orientations, and coordination of IT support. -Directs the processing of all student refunds within Federal guidelines. -Directs the University annual reporting of qualified educational charges and scholarship/grants for each student in compliance with IRS regulations. -Reviews operations on a continual basis to develop process improvements. -Responsible for the collection/reporting of Federal Perkins loans. Ensures that the University is in compliance with all Federal regulations and that the default rate does not exceed the federally allowed limit. -Develops and communicates student billing and collections process for special programs/initiatives/study abroad programs within the University. Coordinates these efforts with the Academic Records Office, Financial Aid, and the Enrollment Management Offices. -Serves as the functional expert and liaison in the administration of the accounts receivable module of the Banner student information system and the 3rd party electronic billing/payment system (Touchnet). -Facilitate system changes and participate in patch testing of upgrades and/or enhancements. This position must have a thorough understanding and be able to troubleshoot accounts receivable for the application of payment, internal system processes, tuition and fee calculations and coordination with third party systems. - Serves as a member of the Backdate/Withdrawal, Banner Team Leads, New Student Recruiting and Student Success committees
A Bachelor's degree in Accounting, Business Administration, Finance or related field and five (5) years of experience in billing and collection of accounts receivable is required. Candidate must have excellent oral and written communication skills and superior interpersonal skills. The ability to exercise tact and discretion when handling confidential information and situations is required.
Preferred skills include the following: - Prior experience setting up Banner billing rules & fees - Prior experience using Touchnet - Knowledge of Financial Aid - Prior Student Accounts supervisory experience - Proficiency in Microsoft Word and Excel - Proficiency in Cognos reporting and Banner. - Higher education experience.
Internal Number: 11114
About California University of PA
California University of Pennsylvania is one of fourteen universities in the Pennsylvania System of Higher Education, located throughout the Commonwealth and is composed of three undergraduate colleges and one graduate school. Each of the colleges is administered by a dean who is responsible for its operation. For more than 160 years, Cal U has been known for its educational excellence and for its commitment to the core values of Integrity, Civility and Responsibility. A proud member of the Pennsylvania State System of Higher Education, Cal U serves more than 7,000 undergraduate and graduate students. Founded in 1852, the University is committed above all to academic excellence and intellectual rigor in the context of personal and institutional Integrity, Civility and Responsibility.
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