The Operations Division at Tufts manages facilities and construction, campus planning, real estate, campus safety, environmental safety, dining operations and other related services on multiple campuses across 5.5 million square feet in 250 buildings - the main campus in Medford/Somerville, the health sciences and SMFA campuses in Boston and the veterinary school campus in Grafton. Because of its leadership role in sustainability and in protecting and conserving resources, the Operations Division is central to and of increasing importance to the entire University.
Tufts University is excited to announce it is integrating its auxiliary services functions into one unit to improve strategic oversight, develop an entrepreneurial culture and enhance financial performance and customer service. Tufts seeks an innovative, collaborative and enthusiastic leader to spearhead the development, growth and ongoing operations of this new organization.
The Executive Director of Auxiliary Services reports to the Vice President of Operations and is a member of the Operations Division leadership team. The Executive Director will provide innovative leadership and financial oversight for a diverse group of revenue-generating auxiliary enterprises that directly support student life, the Tufts community and the academic mission of the University. Auxiliary Services includes: conference & event services, catering, summer housing, university campus store, vending, parking and transportation services, student access services, dining services, and other revenue-generating enterprises. Program growth and development, while optimizing revenue and operating margin contributions, will be priorities for the Executive Director.
Demonstrated knowledge of trends, models, and best practices used in business, conference / event management, marketing, contract management, and auxiliary services across higher education and industry
Bachelor's degree and 10+ years of progressively responsible experience in a complex business unit with responsibilities for meeting or exceeding profitability targets
Demonstrated experience creating and successfully executing upon strategic growth and revenue generation plans for auxiliary units or comparable profit centers within a complex organization
A record of increasing responsibilities that includes directly managing large, multifaceted auxiliary-related enterprises with successful outcomes
Proven record of business growth, development and organizational excellence in large scale conference & event planning/ management, program development
Advanced project management skills; ability to manage multiple tasks and set priorities in a fast-paced environment
Excellent communication skills in writing and speaking to various audiences, listening and influencing
Demonstrated goal-oriented management style; ability to create an atmosphere devoted to personal and professional development of staff
Strong fiscal management and budgeting skills
Ability to interpret request for proposals (RFPs) and review contracts/maintenance agreements related to operations
Ability to handle and resolve complaints in a professional manner
Flexible and comfortable working in a team environment
Ability to collaborate across internal and external constituencies
An interest in working in higher education and a commitment to the educational and revenue generating goals of Auxiliary Services
Master's degree in business, hospitality or related
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Primary Location: United States-Massachusetts-Medford/Somerville Job: Administration Organization: Office of VP Operations Employee Status: Regular Schedule: Full-time Job Posting: Feb 23, 2019, 3:10:55 PM