Western Washington University invites applications for the position of Manager, Student Business Office (SB0) in Business and Financial Affairs (BFA). The Manager, SBO reports to the Assistant Director, SBO.
The primary purpose of the Manager, SBO is to manage and coordinate the daily operations of the SBO, standing in for the Assistant Director as needed. The position ensures that billing statements, payment processes, collections, and account refunds are accurate, timely, efficient, and in compliance with University policy and applicable statutes. Also responsible for managing and directing the student loan programs at the University.
Demonstrated experience with system integration and functional administration
Progressive operational and supervisory management experience
Demonstrated ability to promote an inclusive and equitable work environment
Demonstrated customer service experience in a professional environment including
dealing with difficult situations or individuals
Demonstrated ability to analyze key performance indicators and determine appropriate
course of action
Demonstrated ability to plan, organize, monitor and direct operational processes
Demonstrated ability to develop collaborative relationships with a variety of organizational groups
Demonstrated ability to apply critical thinking
Strong attention to detail and accuracy
Skilled in written, verbal, interpersonal communication and public speaking
Bachelor or Master's degree in Business Administration or related field
Experience working with Banner or similar student information system
Experience working with State and Federal regulations regarding higher education
Knowledge of Federal Student Aid regulations and practices
Additional Salary Information: Salary is commensurate with experience and includes and excellent benefits package
Internal Number: 496503
About Western Washington University
Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master’s-granting university in the Pacific Northwest, according to the 2017 U.S. News & World Report rankings.