The Alumni Relations Manager will provide administrative, secretarial and clerical support to the Director of Alumni Relations as well as administrative and web-based support for alumni events, management of alumni database including producing constituent lists and/or reports, financial oversight of departmental budgets and accounts, provide day-to-day direction and guidance to student workers in the Alumni office and ensures that the department maintains a strong social media presence. The candidate must be committed to providing customer-service focused, comprehensive, Alumni Relations programming.
Reports to: Director of Alumni Relations
Candidate must be a team player that possesses outstanding planning, organizational and computer skills. Must be able to prioritize and successfully manage several projects while communicating regularly with the Director and the Assistant Director of Alumni Relations. They must thrive in a fast-paced environment and work efficiently with a varying amount of direction. Must demonstrate strong interpersonal skills and be comfortable engaging high-level alumni with poise and self-confidence. Some travel and weekend/evenings required.
Duties may include but are not limited to the following:
Ensure that the department maintains a strong social media presence
Manages Alumni Office calendars
Schedule and attend meetings as required
Coordinate travel plans for the Alumni Director and the Assistant Director
Maintain accurate inventory of College branded alumni merchandise
Serve as resource and deliver excellent customer service to alumni, faculty, volunteers and other constituents Respond to alumni inquiries (telephone, mail, alumni email account) in timely and appropriate manner
Submit office supply orders as necessary
Run reports and lists as needed (event mailings, emails, check-in lists)
Update and maintain alumni records
Track event responses and monitor registrations
Create labels for mailings, name badges for event attendees
Serve as an administrative user of the online alumni community (NetCommunity)
Track revenues and expenses for departmental budgets and accounts
Review and accurately code invoices to ensure timely payment
Produce financial reports for events including profit & loss statements
Monitor and maintain details for each event budget
Support the planning and coordination of various regional, professional, cultural, and athletic events
Organize and oversee alumni volunteers for events
Assist in coordinating and implementing chapter and affinity programs
Process event registrations (phone, mail, email)
Prepare and review guest lists
Coordinate with internal external vendor services including but not limited to catering, campus reservations,
florists, awards merchandise, rentals, etc.
Assist in the creation of marketing materials (invitations, programs, briefing documents, registration pages, emails)
Produce monthly e-newsletters
Oversee student workers
Staff students for events as needed
Maintain the Alumni Relations website
Section III: Qualifications
Bachelor’s degree and a minimum of three years experience in event planning or higher education preferred.
Specific Technical Experience:
Strong computer skills including proficiency in MS Office and Raiser’s Edge constituency database, Dreamweaver, HTML, and Photoshop; ability to quickly learn and train others on new technology. Must be team players, with excellent written, interpersonal, and administrative skills, as well as the ability to speak in public, who can work collaboratively with other campus offices and the Alumni Society Board. Applicants must be detail oriented with strong devotion to accuracy; an aptitude for numbers and analysis; and ability to approach problems proactively with sense of urgency, creativity, and resourcefulness. Ability to multitask and strong customer service skills are essential.
Pack and lift boxes up to 20 lbs.
Ability to travel and drive for business purposes and work some nights and weekends.
Manhattan College is an independent Catholic coeducational institution in the Lasallian tradition. We expect our faculty, administration, and staff to be knowledgeable about our mission and to make a positive contribution to the mission. Women and minorities are encouraged to apply. We are committed to a diverse campus community. AA/EO Employer M/F/D/V
About Manhattan College
Manhattan College is a Lasallian educational institution founded in 1853 by the De La Salle Christian Brothers, a Catholic religious teaching order started by Saint John Baptist de La Salle, the patron saint of teachers. De La Salle is known as the innovator of modern pedagogy for his work establishing schools to educate disadvantaged children in 17th century France.