The Manager of Student Accounts manages the student billing and collection function for the College. The Manager supervises two front office staff who administer many of the day to day functions. The Manager develops, recommends, and communicates the policies and procedures pertaining to the billing and collection of fees and establishes and maintains appropriate internal controls. The Manager works to ensure that the College’s billing and collection procedures meet best practice guidelines in terms of technology and effectiveness and that the service provided to students and families regarding their financial commitment meets the College’s standard of excellence.
Ensure timely billing and collection of student (tuition, room, board, fees), employee (campus card), and other revenue/charges. This includes coordinating monthly electronic billing with CashNet, the college’s partner in e-commerce for Student Accounts.
Ensure timely, accurate recordings and deposit of receipts from billing remittances. This includes uploading files from CashNet, Bank of New York, and deposit and recording of payments received directly by Student Accounts.
Ensure appropriate management of past due accounts, including internal; external collection programs.
Coordinate Business Office billings and collection efforts with ITS, Registrar and Financial Aid.
Communicate the policies and service guidelines to the college community, and serves as a contact for accounts receivable inquiries.
Work with third party vendor to produce annual 1098-T forms available to students online.
Gather and provide information on taxable scholarship amounts to assistant controller for inclusion on annual 1042-statements.
Manage relations and evaluate effectiveness of third party vendors providing related service to students such electronic billing and collection, time payment, tuition insurance, international payments, past due collection services.
Provide periodic timely status reports, observations and recommendations regarding accounts receivable operations to the AVP.
Ensure College maintains compliance with updated regulatory guidelines and best practices pertaining to billing, collection, reporting of tuition and fees.
Ensure the college complies with federal regulations regarding the disbursement of federal loans.
Administer the college’s Perkins and Institutional Loan Programs. Work with ECSI, the College’s service provider, to ensure loans are administered in accordance with appropriate guidelines and reported correctly.
Review status reports of loan collection activities and advise staff accountant as to appropriate actions.
Ensure appropriate management of past due accounts, including internal and external collections programs.
Manage other miscellaneous billing functions such as water and sewage.
Effectively manage and mentor Student Accounts Specialist and Staff Accountant who handle much of the daily work for students accounts and loans/collections.
Assist in preparing work papers and providing supporting documentation for audit of financial statements and federal programs (Singe Audit).
Other related duties as assigned
Bachelor’s Degree with some coursework in Business/Accounting/Technology preferred. At least 5 years experience in area of automated billing and collection, customer service. Previous experience in higher education preferred.
Knowledge, Skills & Abilities:
Demonstrated skills and knowledge in use of technology for billing and payment. Experience and demonstrated commitment to provide excellent customer service. Ability to engage with a wide variety of people and to supervise staff effectively.
Employer will assist with relocation costs.
About Hamilton College
Hamilton College is one of the nation’s leading liberal arts colleges. It is independent, highly selective, coeducational and residential. Originally founded in 1793 as the Hamilton-Oneida Academy and chartered in 1812 as the third oldest college in New York State, Hamilton is today composed of 1,850 students from nearly all 50 states and 50 countries. It is distinguished by a faculty of 190 men and women dedicated to teaching and scholarship, by rigorous academic programs, by an emphasis on teaching students to write well and speak persuasively, and by a commitment to diversity in its broadest sense. The College, with an endowment nearing $1 billion (October 2017), is need-blind in admission and has invested more than $265 million in new and renovated facilities in the past dozen years.
Hamilton is located on a wooded 1,350-acre hilltop campus overlooking the New England-style Village of Clinton, New York, in close proximity to the Adirondack Park, where hiking, skiing, fishing, boating and snowmobiling abound. The campus is within a 4-5 hour drive of New York, Boston, Toronto and Philadelphia, and there is a rich variety of cultural opportunities on campus and in nearby Utic...a (10 minutes), Syracuse (45 minutes) and Cooperstown (55 minutes).
As a national leader for teaching students to write effectively, learn from each other and think for themselves, Hamilton produces graduates who have the knowledge, skills and confidence to make their voices heard on issues of importance to their communities and the world. Additional information about Hamilton can be found at hamilton.edu/facts.
Hamilton College is an Affirmative Action, Equal Opportunity employer committed to attracting diverse and interesting people to its community.