The Director of Enrollment Services- Bursar reports to the Executive Director of Enrollment Services and manages all aspects of bursarial functions for the LIU Post Campus. This role supervises student payments, departmental cash receipts, deposits, and account reconciliations, while also supporting the counseling services for our students and families as it pertains to their academic and financial relationship to the University. Specific duties also include managing of student payment plans, transcript processing, student fees, bill clearance, and student accounts.
The Director will work closely with the Executive Director and the central Student Financial Services team at University Center to implement academic, financial aid and billing policies, procedures, and initiatives, which support the objectives of the campus offices and the University.
Managing billing, refunds, and cashiering functions, and all campus-based aspects of cash management
Processing deposits for campus school stores such as Browse, Pioneer Nation, Hutton & Post, and Student Body.
Supervising team of Associate and Assistant Directors, Enrollment Service Counselors and clerical staff to facilitate cooperation and coordination within the Enrollment Services division to help bring issues presented by students and families to a quick and clear resolution.
Coordinating requests from parents and students requesting special exceptions based on extenuating circumstances, or expressing concerns related to University policy on late fees, collections, payment plans, release of transcripts, etc.
Facilitating effective counseling and payment coordination of work processes and projects with other departments and divisions; understanding financial aid cost of attendance budgets, packaging plans, and disbursement rules.
Overseeing workflow regarding review of payment plans, configuring semester deferrals, posting of collection department receipts, transcripts, third party contracts, and verification processing.
Supporting holistic enrollment, financial aid counseling and retention operations, including: advisement, student account management; file review; review of student aid packaging; verification requirements; aid disbursement; payment plans, book vouchers; tuition remission; institutional aid management; campus-based federal aid and direct loan management.
Working with campus-based and central offices in managing University compliance with Federal, State and other regulatory requirements relating to student financial assistance programs.
PeopleSoft student financial service applications; external website access; academic and financial services training; and internal and external audit management.
Interacting with Admissions, LIU Promise, Campus Life and liaison with appropriate staff in other areas to ensure that clear information and all necessary tools are available to students and families for successful navigation of academic, financial aid, billing and payment processes.
Participating in Campus Committees to evaluate and make recommendations on appeal, waiver and enhancement requests.
Representing the Enrollment Services division in on and off-campus recruitment/community service and enrollment events, and consistently promotes a positive image of the department.
Managing staff, including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities and provides leadership by projecting a positive attitude and learning incentives.
Assisting the Executive Director in ensuring that student financial service-related counseling and retention strategies are incorporated into all printed and electronic media available to students and families.
Performing other duties and responsibilities as assigned by the Executive Director of Enrollment Services.
Special Information: Position requires limited evening, weekend, and holiday hours throughout the academic year.
Qualification: Bachelor Degree required, with a preference toward Accounting and/or Finance. Master’s degree preferred and at least 3-5 years of customer or student counseling services experience required. Excellent analytical, organizational and communication skills with a strong Customer/Student Service background including management and training of staff; track record of completing tasks and/or projects within budget and on schedule, ability to manage multiple high priority initiatives in a fast paced highly regulated environment, working knowledge of MS Windows, MS Office, Imaging Systems, Oracle databases and PeopleSoft environments.
About Long Island University
Founded in 1926, LIU is one of America’s largest and most comprehensive private universities with locations and programs spanning the New York metropolitan area, overseas, and online. With nearly 200,000 alumni worldwide, the university offers more than 500 academic programs and educates more than 23,000 students in New York through accredited programs in Brooklyn, Brookville (LIU Post), Brentwood, Riverhead, and Rockland and Westchester (LIU Hudson). Other academic units include LIU Pharmacy (the Arnold & Marie Schwartz College of Pharmacy and Health Sciences), which prepares students for successful careers in the fields of pharmacy and health care, and LIU Global, which provides a wide range of study abroad options at overseas centers in China and Costa Rica, as well as through programs in Australia, India, South Africa, Taiwan, and Thailand. In addition, LIU hosts NCAA Division I and II athletics as well as the internationally acclaimed Tilles Center for the Performing Arts and George Polk Awards in Journalism.