The Director of Student Accounts/Accounts Receivable is responsible for overseeing the day-to-day office operations. The director will provide assist with the analysis, planning, and implementation of new processes and information systems to better meet the needs of both internal and external customers.
Oversee, evaluate and provide work direction to office’s s staff. Responsible for the operation of student accounting processes including billing, student health insurance plan setup/enrollment/waiver, TAP and scholarships, finance charges, payment plans, refunds, check payment posting, electronic data transfers to and from 3rd parties and other departments, accuracy of the student accounting database, accounts reconciliation, and compliance with government regulations
Create and maintain office operation policy and procedures. Ensure accuracy and update all publications (websites, catalog, and any communications)
Provide counseling for parents and students regarding payment options and payment plans with authority to negotiate special arrangements. When necessary, resolve problems and questions with students or parents regarding student finances. Contact and initiate the settling of student account balances in escalated or special situations
Oversee the tuition payment plans, implement collection policies, interact with outside collection agencies, and project cash inflow from the collection of receivables.
Meet regularly and work with offices such as the Business Office, Financial Aid Office, Registrar’s Office, and Student Services to coordinate data and process flows to make operations as seamless as possible for students.
Compile data and produce IRS forms 1098-T Tuition statements
Provide various reports and analyses in accordance with generally accepted accounting practices.
Prepare, review, and analyze accounts receivable reports and forecast projected cash flow.
Periodically review accounting and internal controls to determine that they are operating effectively.
Interact with internal and external auditors and participate in auditing projects.
Participate in the on-going review of software issues and work to identify and implementsolutions.
Participate in the hiring process and train and instruct staff members on an on-going basis.
Research and implement industry best practices as applicable to the institution.
Ensure the provision of excellent customer service to students, parents, faculty and staff. Make presentations and participate in campus activities when needed.
Perform other job related duties as assigned.
Detail oriented and well professionally organized.
Excellent communication and written skills.
Strong computer skills which includes Word, Excel and Database.
Experience with Ellucian Colleague software system is preferred.
Sound professional judgment and ability to adopt changes and willing to learn.
Enjoys working with college students and their parents. Customer service oriented.
Able to work extended evening and weekend hours when needed.
Bachelor’s Degree in accounting, finance, business administration or related field from an accredited college or university is required. Master 's degree is preferred.
Minimum Four (4) to seven (7) years experience in student accounting , accounting or finance office setting
The Cooper Union for the Advancement of Science and Art, established in 1859, is among the nation's oldest and most distinguished institutions of higher education. The college, founded by inventor, industrialist and philanthropist, Peter Cooper, offers a world-class education in art, architecture and engineering as well as an outstanding faculty of humanities and social sciences.